Water Damage claims process explained

What exactly is Water Damage Restoration

Water damage restoration is the process of restoring a property to its condition before it had been damaged with water, this could be for numerous reasons, for example flooding, burst pipes leaking roofs and other circumstances. There are several step In order to successful carry out a restoration of water damage, some key steps include loss assessment ,catergorizaion, decontamination, drying and completing the process. The governing bodies that govern such procedures are called IICRC which stands for institute of inspection, cleaning and restoration certification, as well as the RIA the Restoration industry Association

water damage claims

Loss assessment

The first step we come across which can be the most important part is the loss evaluation of the water damage that has occurred, the assessment has to be accurate so the correct actions can be made with the water damage repair, this is vital for both the technicians and the water damage insurance claims company as they need to understand what needs to be repaired and at what cost, at this point of the process the source of the damage will be identified and documented and estimates of the restoration will be drawn up and filed


Categorization is based on the contamination levels of the water source. The categories are listed below

Category 1 – water coming out of clean sources like pipes, sinks and toilets without excrement

Category 2 – water with little or possible contaminants like water from a dishwasher, washing machine or toilet with urine.

Category 3 – highly unsanitary and is capable of causing illness or death if ingested. Sewage water, water from toilet with faeces,

Decontamination and Drying

Following the completion of the evaluation, and everything is sorted, the next step involves the drying and decontaminating of the affected area. The steps that proceed vary depending on the category of the damage.Class 1 Damage- When loss is restricted to a small area and less water has been absorbed by materials. This results in slow evaporation rate. Class 2 Damage – When the damage is to the entire room and carpet area. Class 3 Damage – When the entire area is saturated with water and Class 4 Damage – when there are many deep saturation pockets. Decontamination and drying is a key stage in Water damage restoration and equipment’s like blowers, dehumidifiers, scrubbers and subfloor drying equipment’s have to be used. Decontamination has to be done if contamination has been detected in the area. Decontamination may be done for the entire area or in specific pockets where contamination has been detected.